FAQs

Just call or email our team and we’ll guide you through the quick reservation process. A one-off holding commitment is required at this stage and you can choose between two deposit options with rent due on move-in. The holding commitment is refundable if you cancel within 72 hours of payment or within 24 hours of an in-person viewing following a virtual one.

Yes. Please bring valid photo identification so we can carry out the required Right to Rent check. If you’re viewing virtually, we’ll ask you to share your ID with our team by email and verify it on a video call before your tenancy is confirmed. You’ll also need to show the original document in person when you move in.

After paying your holding fee, you’ll complete referencing checks with our trusted partner, Homeppl. These confirm your eligibility to rent and typically take 3-7 working days. You’ll just need to provide the supporting documents they request to keep things moving smoothly.

Once referencing is complete, your first month’s rent will be due. If your tenancy begins before the 20th of the month, your first payment will cover the rest of that month. If it begins on or after the 20th, it will include the remaining days of that month plus the following month’s rent. When everything’s verified, our on-site team will confirm your apartment and guide you through signing your tenancy agreement.

The booking process is quick and straightforward. Once you’ve completed your application and provided the required documents, referencing usually takes around 3-7 working days depending on how quickly your referees respond.

If you cancel in writing within 24 hours of securing your apartment, your holding fee will be refunded in full. Cancellations received after 24 hours are accepted, but the holding fee is non-refundable.

We offer flexible lease terms, from one month up to 12 months. When your fixed term ends, our team will be happy to discuss renewal options and find a solution that suits you.

To rent at Sailmakers, you’ll need to meet our affordability criteria which is a joint household income of at least 2.66 times the rent. If this isn’t met, advance rent payments are an option, but we don’t currently accept guarantors.

Yes. Anyone over 18 is welcome to apply. As we don’t accept guarantors, students are required to pay 12 months’ rent upfront.

We charge a one-off, non-refundable holding fee of £400 per apartment to secure your reservation.

The deposit is £2,610 for a one-bedroom apartment, £3,500 for a two bedroom and £4,150 for a three bedroom. Deposits are securely held and protected under the My Deposits scheme, as required by law and cover any damages to the apartment or furnishings beyond normal wear and tear.

Your deposit is protected by the My Deposits scheme and is refundable at the end of your tenancy. Once any agreed charges for damages (excluding normal wear and tear) are confirmed, we’ll process your refund within 10 days.

Yes. We’ve partnered with Homeppl to offer a simple, affordable alternative to a traditional deposit. Instead of paying a deposit upfront, you can pay a one-off, non-refundable membership charge of £350 per household. Homeppl isn’t an insurance product. Tenants agree to pay for any valid claims or damages at the end of the tenancy. For details, visit www.homeppl.com or speak to your property manager.

You can pay your holding fee, deposit and first month’s rent by bank transfer using the account details provided during your application. Ongoing monthly rent payments are made by Direct Debit or standing order.

Rent is due on the 1st of each month and is paid by Direct Debit or standing order.

Your rent will stay the same throughout the initial term of your tenancy. Before your contract ends, your property manager will let you know the renewal rates if you’d like to extend your stay.

Once your application and referencing are complete, our on-site team will get in touch to finalise your tenancy agreement. We’ll then arrange a convenient move-in time to hand over your keys, complete your inventory check, show you around your new apartment and make sure everything’s ready for you to settle in smoothly.

Yes. You can reserve your apartment up to 60 days in advance and adjust your move-in date within 30 days of your original date or up to 90 days from your initial reservation.

We ask for two months’ written notice if you plan to move out at the end of your tenancy. If your apartment hasn’t been re-let, you may be able to renew your lease instead. Leaving before your tenancy ends is possible, but an early termination fee equal to two months’ rent will apply.

We’re confident you’ll love your new Greystar home, but if you change your mind, the Greystar Guarantee gives you 30 days from move-in to provide 30 days’ notice to leave.

We ask residents to leave their apartment in the same clean, well-kept condition it was in on move-in day to avoid cleaning fees. Preferential rates for professional cleaning services are available through our team if you’d like a little extra help before you leave.

No. There are no charges for inventory checks at Sailmakers.

The Sailmakers difference comes from having a dedicated property management team whose goal is to deliver exceptional service to our residents at Sailmakers Canary Wharf. Benjamin Nisbet and his Leasing and Management team will support you from your first viewing through to move-in day and throughout your tenancy.

Yes, we do. We love welcoming pets at Sailmakers. Written permission is required before bringing them into the apartment and there’s a monthly pet rent of £80 per pet to support additional communal cleaning and maintenance. Some breed restrictions apply, so please contact our team for full details about our pet friendly apartments for rent.

Our CCTV policy explains how we use and store security footage to keep residents and the building safe. You can view the full policy here.

Yes. Our on-site concierge team is available around the clock to help with emergencies such as flooding, power outages or fire. For smaller maintenance requests, you can log an issue through your resident portal and we’ll respond as soon as possible. If you’re ever unsure, just visit the main reception. We’re always here to help.