Frequently Asked Questions

Once you’ve enquired and booked a viewing, there will then be a one off, non refundable holding commitment per apartment required at commitment stage.

This payment will be offset against your 1st month’s rent once your tenancy has been agreed. The holding commitment is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in person viewing. Book a viewing to get started.

In order to rent a Sailmakers apartment, you will need to pass affordability checks. The joint household income must be at least 2.66 times the yearly rent.

Should a household not pass the affordability criteria we do accept guarantors however they too will be subject to referencing and must be at least 4 times the yearly rent to pass affordability checks.

Once you’ve paid the holding commitment, we will start the referencing checks, which are carried out by Homeppl.

These checks take around 3 to 7 working days to complete and Homeppl will require some supporting documentation in order to complete the checks.

Once referencing is complete, your first month’s rent will be due. If your tenancy begins before the 20th of the month, your first payment will cover the rest of that month. If it begins on or after the 20th, it will include the remaining days of that month plus the following month’s rent. When everything’s verified, our on-site team will confirm your apartment and guide you through signing your tenancy agreement.

The booking process is quick and straightforward. Once you’ve completed your application and provided the required documents, referencing usually takes around 3-7 working days depending on how quickly your referees respond.

Any cancellations received more than 24 hours before the tenancy start date or the tenancy agreement has been signed will be received, however without refund of the £400 holding commitment.

The holding commitment is refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in person viewing.

We offer flexible lease terms, from one month up to 12 months. When your fixed term ends, our team will be happy to discuss renewal options and find a solution that suits you.

In order to rent a Sailmakers, you will need to pass affordability checks. The joint household income must be at least 2.66 times the yearly rent. Should a household not pass the affordability criteria we do accept guarantors however they too will be subject to referencing and must be at least 4 times the yearly rent to pass affordability checks.

Absolutely, we welcome all individuals over 18 to apply for one of our apartments, however, students may be required to pay some rent in advance. These terms can be discussed and decided with our team, when securing the property.

We charge a one-off, non-refundable holding fee of £400 per apartment to secure your reservation.

The deposit is £2,850 for a one bedroom apartment, £3,550 for a two bedroom and £4,900 for a three bedroom. Deposits are securely held and protected under the My Deposits scheme, as required by law and cover any damages to the apartment or furnishings beyond normal wear and tear.

Your deposit is protected by the My Deposits scheme and is refundable at the end of your tenancy. Once any agreed charges for damages (excluding normal wear and tear) are confirmed, we’ll process your refund within 10 days.

We have teamed up with Flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay Flatfair a one off, non refundable membership charge to create a flat bond that covers each household for the duration of the lease despite the size of the unit or length of stay. There are two membership fee options, if the rent is over £3,000 pcm the fee will be £600 + vat, where the rent is lower than £3000 pcm it will be £350+ vat.

As Flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option, please visit www.flatfair.co.uk or talk to your property manager for more information.

You can pay your holding fee, deposit and first month’s rent by bank transfer using the account details provided during your application. Ongoing monthly rent payments are made by Direct Debit or standing order.

Rent is due on the 1st of each month and is paid by Direct Debit or standing order.

Your rent will stay the same throughout the initial term of your tenancy. Before your contract ends, your property manager will let you know the renewal rates if you’d like to extend your stay.

Once your application and referencing are complete, our on-site team will get in touch to finalise your tenancy agreement. We’ll then arrange a convenient move-in time to hand over your keys, complete your inventory check, show you around your new apartment and make sure everything’s ready for you to settle in smoothly.

We ask for two months’ written notice if you plan to move out at the end of your tenancy. If your apartment hasn’t been re-let, you may be able to renew your lease instead. Leaving before your tenancy ends is possible, but an early termination fee equal to two months’ rent will apply.

We’re confident you’ll love your new Greystar home, but if you change your mind, the Greystar Guarantee gives you 30 days from move-in to provide 30 days’ notice to leave.

We ask residents to leave their apartment in the same clean, well-kept condition it was in on move-in day to avoid cleaning fees. Preferential rates for professional cleaning services are available through our team if you’d like a little extra help before you leave.

No. There are no charges for inventory checks at Sailmakers.

The Sailmakers difference comes from having a dedicated property management team whose goal is to deliver exceptional service to our residents at Sailmakers Canary Wharf. Michael Goldstone and his Leasing and Management team will support you from your first viewing through to move-in day and throughout your tenancy.

Yes, we love them! There is a monthly pet rent of £75 per pet, which contributes to the additional communal cleaning and maintenance required. There are some breed restrictions in place, so please contact us for full details.

This again will change with renters rights bill In May.

Our CCTV policy explains how we use and store security footage to keep residents and the building safe. You can view the full policy here.

Yes. Our on-site concierge team is available around the clock to help with emergencies such as flooding, power outages or fire. For smaller maintenance requests, you can log an issue through your resident portal and we’ll respond as soon as possible. If you’re ever unsure, just visit the main reception. We’re always here to help.